Frequently Asked Questions
Everything you need to know about your Steve Madden order.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer a 30-day return policy for unworn and unwashed merchandise in its original packaging. Please note that clearance items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your shipping address.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through Afterpay, PayPal, and Apple Pay.
How do I find the right size?
Most of our footwear and apparel runs true to size. You can find specific measurements and fit recommendations on each product page by clicking the 'Size Guide' link.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you can return the items once they arrive.